FAQs

PRODUCT INFO

Can I buy Liquid Death Mountain Water wholesale?

We would love for you to. If you would like to order a pallet (154 cases) or more, click here to reach out to our support team and we'll set it up for you.

Where can I buy Liquid Death?

You can buy Liquid Death Mountain Water online through Amazon, GoPuff, or DoorDash. If you want to use your legs, get it in store at any Whole Foods Market, 7-Eleven, Sprouts, Publix, Sheetz, GetGo, and other retailers. Find Liquid Death near you with our Store Locator. 🤘

Are your cans recyclable?

Yes, our cans are infinitely recyclable. In fact, of all the aluminum produced since 1888, 75% of it is still currently in use. Compare that to plastic which basically isn't recycled anymore because it's simply not profitable. #DeathToPlastic

Does Liquid Death Mountain Water contain sweeteners, preservatives, and additives?

Liquid Death Mountain and Sparkling Water does not contain sweeteners, preservatives, or additives, but we do use agave nectar in Mango Chainsaw, Severed Lime and Berry It Alive to arm it with more brutal flavor.

Is Liquid Death safe for children?

Yes and highly recommended.

I'm pregnant. Can I drink Liquid Death Mountain Water?

First, congrats. We can't wait to meet the little demon. Second, we definitely recommend drinking Liquid Death while pregnant because water is even more important when you're hydrating for two.

What is the shelf life of Liquid Death Mountain Water?

For technical reasons, the shelf life is pegged at 24 months. But since it's just water, it can last much longer. So you can definitely use it for your doomsday prep if that's what you're asking. 💀

How many cases can I buy?

Go nuts. But if you want to purchase a pallet (154 cases) or more, click here to reach out to our support team.

Orders

How can I track my order?

For merch orders, once your order has shipped, you'll receive an email with tracking info so make sure to check your inbox and spam folder. You can also track your order by logging into your Account on liquiddeath.com.

Tracking on water orders is provided by the retailer you ordered through. Check with them for updates.

What should I do if I think my order is lost or damaged?

If the delivery demons somehow lost your order during shipping, let us know here.

If there’s an issue with a water order you placed through an online retailer like Amazon, GoPuff, etc., reach out to them directly.

What is your return and exchange policy?

We have a 30-day return/exchange policy. If someone wants to exchange, we send them a pre-paid shipping label to return the size that didn't work out for them and they place a new order for the size they want. Once their return arrives to our warehouse, we will issue them a refund on their original order

Payments

What forms of payment do you accept?

We accept all major credit cards: Visa, Mastercard, American Express, Discover, G Pay, PayPal and Liquid Death Gift Cards. You can also pay using Karna, which allows you to pay in four equal, interest-free installments. With Klarna, purchases above $1000 you can finance like how you would a credit card.

How do I purchase Gift Cards?

Easy. Just grab a Death By Gift Card here.

How do I check my Gift Card balance?

Click here to check you Gift Card balance.

CAN I USE MY LIQUID DEATH GIFT CARD TOWARDS WATER ORDERS ON AMAZON OR OTHER RETAILERS?

Unfortunately not, but you can use it to order any of the killer and totally undrinkable stuff we made for you on liquiddeath.com.

I forgot to enter the discount code for my order. How can I get the discount applied?

We'd be happy to apply your discount code for you, but first we need a few details from you. Please contact us with your order number, the code that was supposed to be entered, and details about what the code was intended to do. Click here to reach our support team.

Shipping & Delivery

How much does your shipping cost?

All merch orders from our site ship for free on the wings of two-headed demon eagles.

Do you ship international?

We ship to the U.S., Canada, UK & EU. To get your order to you in the UK & EU., we've partnered with Passport Shipping. They will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and under. We're always working to expand our empire to other countries so stay tuned for more.

How long will it take to get my order?

Merch ordered through liquiddeath.com typically takes about 3-5 business days to arrive. Occasionally some orders could take up to two weeks though. We understand if you're going to be naked until then.

Tracking on water orders is provided by the retailer you ordered through. Check with them for updates.

Rewards Program

Do you have a referral program?

Liquid Death would love for you to rope more unsuspecting humans into our ever-growing cult. Click here to start collecting Skulls. You can earn them for all kinds of actions, including bring your unwitting friends into the fold.

How do I earn Skulls?

For every dollar you spend on liquiddeath.com, you earn a Skull. You also earn Skulls when you sign up, follow and share us on Twitter and Facebook, follow us on Instagram, or write your first review. Once you have enough Skulls, you can redeem them for any of our logo-drenched paraphernalia and the cycle begins again for all of eternity.

How do I redeem and view my Skulls?

To check how many Skulls you have, just log into your account. There you'll be able to see how to earn more Skulls and what you can redeem them for.

How many Skulls do I need trade in for the free stuff?

Click the "Earn Skulls" link on the bottom of the website and click “Ways to Redeem” to see how many Skulls it takes to get any of the clothes your mom will definitely hate.

Will my points ever expire?

Skulls are immortal and will never expire!

DO I EARN SKULLS WHEN I PURCHASE WATER FROM OTHER RETAILERS?

Yes. Upload a photo of your receipt within 30 days of purchase and get 5 Skulls for every receipt you upload. We’ll ignore the other weird shit you bought.

HOW COME MY RECEIPT WAS REJECTED?

There are a few possibilities. Please make sure your receipt meets the following credentials, then try again.

- Use a clear image.
- Upload your receipt within 30 days of your purchase.
-Only submit 1 receipt at a time.
-The receipt cannot be from liquiddeath.com

If you’re still having issues, let us know here. Please include an image of your receipt.

CAN I REDEEM SKULLS FOR FREE WATER ON AMAZON?

Unfortunately no, but you can still trade them in for free shirts, hats, koozies, and other killer merch on liquiddeath.com 🤘

Account & Country Club

I can't log into my account. What do I do?

Sucks. We can help you with that. Click here to reach our support team.

What is a Country Club Member?

A supreme being who enjoys eternal perks because they sold their soul to us in exchange for:

- One FREE Country Club Exclusive tee when you spend $50 on liquiddeath.com
- Exclusive access to Country Club Only merch and advance access to limited-edition merch
- Invites to private shows and events
- Access to the Liquid Death Country Club experience at Live Nation festivals
- All kinds of other cool shit that we can’t tell you about yet

If you want to sell your soul to become a Country Club Member and look down on everyone who isn't, simply start by clicking here.

Subcription

WHY DID MY AUTO DEATH MEMBERSHIP CANCEL?

On July 5th, 2022 all Auto Death memberships were canceled. We’ve shifted our online water sales to Amazon where you can Subscribe & Save. Trust us. It’ll save you a shitload of money. Up to $4 per case. But you have to resubscribe on Amazon yourself.

CAN I RENEW MY AUTO DEATH MEMBERSHIP?

Here’s the bad news: We no longer sell water on liquiddeath.com so you can’t renew your membership. Now here’s the great news: If you sign up for Subscribe & Save on Amazon you’ll get the same great Liquid Death you love but save up to $4 on each case. And you’ll get free shipping.

How do I cancel my Subscription?

We already canceled it for you. Go to Amazon.com to Subscribe & Save there. If you need any help click here to reach our surprisingly delightful support team.

WATER ORDERS NOW ON AMAZON

WHY DID MY AUTO DEATH SUBSCRIPTION STOP?

On July 5th, 2022 all Auto Death memberships were canceled. We’ve shifted our online water sales to Amazon.com where you can Subscribe & Save. Trust us. It’ll save you a shitload of money. Up to $4 per case. But you have to resubscribe on Amazon yourself.

WHY DON’T YOU SELL WATER ON LIQUIDDEATH.COM ANYMORE?

Amazon is much better at lugging cases of water to your front door so we decided to let them deal with the hard work. Plus, it’ll save you a lot of money.

WHY ARE YOU CHOOSING TO ONLY SELL ON AMAZON?

We aren’t. You can also order water through GoPuff, Uber Eats and DoorDash. Or use those two things dangling from your torso and walk into any Whole Foods Market, 7-Eleven, Sprouts, Publix, Sheetz, GetGo, and other retailers. You can find Liquid Death near you with our Store Locator. 🤘

DOESN’T AMAZON USE PLASTIC IN THEIR PACKAGING?

In most instances, your order should not arrive with plastic packaging. Unfortunately, there may be some times when it does. For example, if you order a single case of Liquid Death along with other items they may pack the box using some plastic. The upside is that consolidating shipping with a single carrier reduces our carbon footprint significantly. This change will be an overall benefit to the environment so we thought it was worth making.

WHAT DO I DO IF MY WATER ORDER FROM AMAZON NEVER ARRIVED OR IT ARRIVED DAMAGED?

If you go to “Returns & Orders” on Amazon.com you’ll see links that can help you with that. They’re very good at it.

CAN I SET UP A WATER SUBSCRIPTION ON AMAZON?

Yes! That’s a great idea. Sign up for Amazon's Subscribe & Save. You’ll save 5% more on each case and get free shipping.